Privacy Policy

1. Introduction

This Privacy Policy explains how Dr. Ankita Patel ("the clinic", "we", "our", "us"), operating at Apex Super Speciality Hospital, BLW-Hydel Road, Varanasi, Uttar Pradesh — 221004, collects, uses, stores, and protects your personal information when you visit this website or submit an appointment request.

We are committed to handling your personal data — including sensitive health information — with care, transparency, and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act). By using this website you acknowledge this Privacy Policy.

2. Information We Collect

When you complete the appointment request form on this website, we collect the following personal data:

• Full name
• Phone number
• Type of enquiry — whether you are the patient or an attendant/family member
• Cancer concern or type — e.g., the type of cancer or the nature of the medical concern
• Preferred appointment date
• Additional message — any other information you choose to provide

Information about your cancer concern or type constitutes sensitive personal data under applicable law and is treated with heightened care.

We do not automatically collect technical data (such as IP addresses, cookies, or browser fingerprints) beyond what standard web-hosting or any third-party services described in Section 10 may incidentally collect.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• To contact you by phone or email to schedule your appointment
• To confirm appointment details and respond to your enquiry
• To provide appropriate information about our oncology services in response to your query

We do not sell, rent, or otherwise share your personal data with third parties for commercial, marketing, or unrelated purposes.

4. Legal Basis and Consent

We process your personal data on the basis of your freely given, specific, informed, and unambiguous consent. By submitting the appointment request form and ticking the consent checkbox, you consent to our clinic processing your personal information (including sensitive health data) for the purposes described in Section 3.

This processing is consistent with the Digital Personal Data Protection Act, 2023 (India), which recognises consent as a lawful basis for processing personal data, including sensitive personal data.

You may withdraw your consent at any time by contacting us at the details in Section 9. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

5. Data Sharing

Your personal data is shared only:

• Within the clinic — with Dr. Ankita Patel and authorised clinic administrative staff, solely for the purpose of scheduling and managing your appointment
• With Apex Super Speciality Hospital — to the extent necessary to facilitate your care at the hospital premises

We do not share your data with any third party for advertising or marketing purposes. We do not use any third-party processors that would share or sell your data.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, and for any period required by applicable law or professional guidelines. Appointment enquiry data and patient records are retained for 7 years from the date of the last consultation.

After the applicable retention period, your data will be securely deleted or anonymised.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We use secure electronic systems with restricted access to protect your personal data.

Please note that no method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

8. Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to personal data we hold about you:

• Right to Access — request information about what personal data we hold and how it is processed
• Right to Correction — request correction of inaccurate or incomplete personal data
• Right to Erasure — request deletion of your personal data in certain circumstances
• Right to Withdraw Consent — withdraw consent to processing at any time (see Section 4)
• Right to Grievance Redressal — raise concerns or complaints as described in Section 9

To exercise any of these rights, please contact us using the details provided in Section 9.

9. Grievance Officer and Contact

For any privacy-related concerns, data requests, or complaints, please contact our designated Grievance Officer:

Grievance Officer: Dr. Ankita Patel
Email: dr.ankitapatel.onco@outlook.com
Address: Apex Super Speciality Hospital, BLW-Hydel Road, Varanasi, Uttar Pradesh — 221004

We will endeavour to respond to your request within a reasonable time, and in any event within the timeframes prescribed by applicable law.

10. Cookies and Analytics

This website does not use tracking cookies or third-party analytics tools.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page reflects when the most recent changes were made. We encourage you to review this policy periodically.

Your continued use of this website following any update constitutes your acceptance of the revised policy.